1. Create an account
Download the vatfree.com app on Apple iOS or Android, we need some basic information to communicate with you, your passport and/or visa stating your non-EU nationality.
2. Collect áll your receipts and invoices
Shop at stores that guarantee a refund via Vatfree.com.
Ask the store for an invoice that meets the requirements for a VAT refund.
If the store can’t print an invoice meeting the requirements, you can print an additional tax-free form.
Please check the minimum amount you need to spend in the store.
3. Get proof of export from Customs
Before leaving the EU, get proof of export from Customs.
Exporting via airplane? Find out where to get proof of export here
Exporting via car or train? Find out where to get proof of export here.
Always take good quality photos of your receipts, invoices and tax free forms, especially if you need to send them to our office in the post (we may ask you to do so in some cases).
4. Register your receipts
You can start doing this before you receive proof of export from customs. When you register a receipt via our app or website, we'll ask you to upload copies of your documents. You can upload copies after getting proof of export from customs.
Don't forget to upload copies of your documents! We need these to start processing your claim.
It's easy and will only take a minute of your time. We'll guide you through the process and keep you updated on the status of your claims as they are processed by the stores.
5. Get Your Refund!
Once this process is complete, and after a store has processed your claim, we'll update you automatically by email and the app. You can request payment after a store has processed your claim.
We'll give you a timeframe for your refund and notify you when your VAT has been received from the store. Information on payment methods can be found here.
You can have a look at our terms and conditions to be sure about the way Vatfree.com works.
