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Shop tax-free: how to get a refund
Save all your purchase receipts and save up to 25% on your shopping in the European Union.
Thanks to a special EU-regulation, international travelers can claim the Value Added Tax paid over goods they have bought in the EU. We will help you get a VAT refund on your shopping in the European Union, even if you shop online. We make it easy, we ensure you get the highest refund possible and are here to help you claim what's yours. We think it's a shame that millions of euro's are left unclaimed each year. Money which could be reinvested in yourself, in others or in the world.
Keep your receipts and save up to 25% on your shopping made in the EU. Rates differ per country. Refund of VAT is only possible when shopping at partner- and participating shops as EU regulation does not legally obligate shops to participate. Find a full list of participating stores in our taxfree shopping guide or in the vatfree.com mobile app for iOS en Android
Our service is mainly for non-EU residents visiting the European Union.
But we are there also for military staff located in the EU, international students, expats and/or EU residents planning to move, or ship goods, to a non-EU country. Different rules apply.
Save áll your purchase receipts
Save all of your receipts and/or tax-free forms from 55.000+ participating (web)shops. Make sure these stores cooperate with refunding your VAT via vatfree.com by checking our shopping guide. You can find our shopping guide and 55.000+ participating stores here: where to shop tax-free or in our mobile app. More receipts = more refund!
Before leaving the EU, get a stamp
When leaving the EU, before you check-in, stop by a special Customs office for an export validation stamp. The Customs officer might ask to see your goods before validating your receipts.
Register and submit your receipt via our mobile app or website
Before sending us your original stamped purchase receipts, register and submit them on this website or via our mobile app. This is an easy process and only takes a minute of your time. We will guide you through the process, let you know how much your estimated refund will be, is and keep you informed about the status of your refund, until it has been transferred to you.
Mail us your original stamped receipts*
We always advise you to send your receipts to our office in the post, from the European airport you are leaving from. This way, your receipts will reach our office much faster. European postal services are very reliable. Mail boxes belonging to the national postal service, of the European country you are leaving from, are usually located across the airport. If you are departing from Schiphol airport, please use the orange mailbox. This mailbox is located across the hall from customs. You can also send your original receipts to our office from your home country. Once we receive your original stamped receipts, we will audit them, check the customs stamp, contact the shop to collect the VAT, and then transfer the refund to you. We will keep you informed about this process via email, mobile app or web.
* At some stores we use a special QR code (POPr ™ ) for fast and secure handling. Receipts from these stores do not need to be send to us, you will be asked to keep them. When registering a POPr ™ receipt, we provide clear instructions about this.
Mail your stamped receipts to:
PO Box 37234
1030 AE Amsterdam
Where to shop tax-free
Use this interactive shopping guide to see if a store cooperates with VAT refunds via vatfree.com. More than 55.000 stores are listed as participants which means there is enough choice to ensure you can shop tax-free in the neighborhood or online.
The store is legally the entity that processes the refund, as they initially receive the VAT upon purchase and are able to credit and return it afterwards. Not all stores cooperate with VAT refunds or process the refund in a timely manner. Unfortunately, EU tax law does not obligate stores to cooperate. A shop may choose not to be of service via our platform, for various reasons.
Please inform yourself by reading about our colored logo’s, and their meaning, below.
Zoom in on a spot to see more shops, or use the search function for City, Name, Brand etc.
Partner Store; This is a vatfree.com partner store.
Refund is guaranteed
Pledger Store; This shop is cooperating on a regular basis, or has cooperated in the past, and has pledged to participate.
Refund is very likely
New Store; This shop may or may not be willing to cooperate in refunding VAT. Another vatfree.com member has recently registered their receipt from this store and is still waiting for their refund. When the shop decides to cooperate (or not), we will update this status. We advise you to contact the shop first to determine wether they have a preferred VAT refund process in place. Please ask them wether they would be willing to cooperate with refunding your VAT via vatfree.com. If they confirm, please feel free to proceed with registering your receipt from this store.
Cooperation is still unknown.
Non-cooperative Store; If a store is listed as ‘uncooperative’, this means that we can not process your VAT refund request for your receipt from this store. If you have sent us your original receipts for these stores, and it turns out the store does not wish to cooperate, we can not return your receipt to you or forward them to these stores, competitors or other claiming parties.
A shop can be listed as ‘uncooperative’ for various reasons:
- The shop only wants to cooperate via their preferred refund partner
- The shop wishes to pay the VAT refund to you directly
- The shop did not respond to our emails and/or calls; we were not able to establish contact
- The shops administration can not process VAT refund requests
- The shop has gone bankrupt
Unfortunately, a retailer is not obligated by EU law to cooperate with VAT refunds. Even though you are in your right by EU law to reclaim the VAT, some shops choose not to be of service.
Refund is highly unlikely.
See also the page 'What to do if a shop does not cooperate'