EU DELIVERY

SELF ARRANGED EXPORT VIA AIR OR OCEAN

Some online stores can’t ship to non-EU countries. Or you might prefer to arrange shipping yourself, for other reasons. If this is the case, you can choose a shipping company yourself to deliver the items to your address outside the EU. 

Step 1: Order your items
Order your items online and, during the checkout of your shopping cart, submit your non-EU address as the billing address. Can’t add a billing address in addition to the delivery address? No problem. You can also write your non-EU billing address on your invoice by hand.

Step 2: Choose a shipping company
Choose a shipping company to deliver your goods to your non-EU address.
Need help with shipping (air & ocean) from the Netherlands? Find out about our partner shipper here.
Sending the goods via DHL/UPS/FedEx yourself? Read about the required documents here.

Step 3: Collect the required export documents

• Air (DHL, UPS, FedEX, PostNL etc) required documents:

  • Commercial Invoice

  • B. Proof of Delivery (POD)

• Ocean freighter required documents:

  • A. 'EX-A' document

  • B. 'Confirmation of Exit'

Step 4: Submit your VAT refund claim
Register your invoice in your vatfree.com account so we can start the refund process. We’ll ask you to upload copies of your invoice and required documents during the registration of your claim.